
Common questions
Before you install
What does it cost?
There is a free plan that runs one bundle, and paid plans from $7.99 a month for more bundles, more orders and longer analytics history.
Every paid plan starts with a 14 day free trial. The trial is once per store rather than once per plan, so cancelling and resubscribing does not start it again.
Billing goes through Shopify, so the charge appears on your Shopify invoice and you can cancel from inside the app at any time.
Do I need a Shopify Plus plan?
No. The app works on every Shopify plan.
It prices bundles with a Cart Transform function that only expands a bundle line into the products chosen, and that operation carries no plan requirement.
What does the app need permission to do?
Four things, and nothing beyond them: create and manage the hidden product each bundle is sold through, publish that product to your Online Store, register the function that prices bundles, and read your theme to confirm the storefront blocks are actually installed.
It asks for no access to your orders and no access to your customers, so no customer personal data ever reaches us.
What happens when I uninstall?
The theme blocks stop rendering and nothing is left behind in your theme, because nothing was ever written into it.
Everything held about your store is erased 48 hours after uninstall, when Shopify sends the request to do so.
Which languages does the app support?
English. The storefront blocks ship English text that you can edit in the theme editor, so the words a shopper reads are yours to change.
Running bundles
Do I need to edit my theme code?
No, and you should not. Everything is added through theme blocks, which you turn on in the theme editor. Nothing is written into your theme's files, so removing the app leaves no trace behind.
What happens to live bundles if I downgrade?
They keep selling. A plan limit stops you creating new bundles, never running ones. Taking a working bundle off a merchant's store over billing is not something this app does.
What happens if a customer goes over the monthly order allowance?
Nothing stops. Their bundles keep selling and we tell you about it. Deciding that a shopper cannot buy is not a decision a bundling app gets to make on your behalf.
Can I use the same product in more than one bundle?
Yes. A product can appear in as many bundles as you like, and its own product page is unaffected.
Why is the price on the bundle's product page different?
That price is the cheapest complete bundle, which is what a collection page shows as a "from" price. What a customer actually pays is worked out from what they chose, at checkout.
Does this work with my theme?
It works with any Online Store 2.0 theme, which is every theme in Shopify's own store. If your theme is older, the block cannot be added and you would need to update the theme first.
Something not answered here
Help covers getting a bundle live and the problems that come up most. For anything else, write to us or email dev@oatsafrica.com.